Last Updated: [07/01/2026]
Welcome to FishPasal. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from FishPasal, you agree to comply with and be bound by these terms. Please read them carefully.
1. About FishPasal
FishPasal is an online store specializing in live fish, aquarium equipment, accessories, fish food, and aquatic care products. We aim to provide quality products, expert guidance, and reliable customer service to aquarium hobbyists across Nepal.
2. Eligibility to Use Our Services
By using this website, you confirm that:
- You are at least 18 years old or using the site under parental supervision.
- You are legally capable of entering into binding agreements.
- The information you provide is accurate and up to date.
3. Product Information & Expertise Disclaimer
We strive to ensure that all product descriptions, images, and specifications are accurate and based on industry knowledge and hands-on experience. However:
- Live fish appearance (color, size) may vary slightly due to natural conditions.
- Aquarium care advice is provided for general guidance and should be followed responsibly.
- FishPasal is not liable for losses caused by improper tank setup, water parameters, or mishandling after delivery.
4. Orders & Acceptance
- All orders placed through FishPasal are subject to availability and confirmation.
- We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraudulent activity.
- Order confirmation does not guarantee delivery until dispatched.
5. Pricing & Payments
- Prices are listed in NPR and may change without prior notice.
- Payments must be completed through approved payment methods available on our website.
- FishPasal ensures secure handling of transactions but is not responsible for third-party payment gateway failures.
6. Shipping & Delivery
- Delivery timelines are estimates and may vary due to location, weather, or courier delays.
- Live fish shipments are carefully packed, but FishPasal cannot guarantee survival if delivery is delayed due to external factors.
- Customers must inspect packages immediately upon delivery.
7. Returns, Refunds & Live Fish Policy
- Live fish are non-returnable, except in cases of DOA (Dead on Arrival) with valid proof.
- DOA claims must be reported within 2 hours of delivery with clear photos or videos.
- Non-live products may be eligible for return if damaged or incorrect, subject to our return policy.
8. User Responsibilities
By using FishPasal, you agree:
- Not to misuse the website or engage in harmful activities.
- Not to copy, reproduce, or distribute website content without permission.
- To use aquarium products responsibly and ethically.
9. Intellectual Property
All content on FishPasal, including text, images, logos, and product descriptions, is the intellectual property of FishPasal and is protected under applicable copyright laws.
10. Limitation of Liability
FishPasal shall not be held liable for:
- Indirect or consequential losses.
- Fish health issues caused after delivery due to environmental or care conditions.
- Website downtime caused by technical or external issues.
11. Trust, Transparency & Customer Care
We value transparency and long-term trust with our customers. If you have any concerns regarding products, care guidance, or policies, our support team is always ready to help.
12. Changes to These Terms
FishPasal reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website indicates acceptance of the revised terms.
13. Contact Information
For questions, support, or clarifications, please contact us:
FishPasal
📧 Email: [[email protected]]
📞 Phone: [9802325034]
🌐 Website: www.fishpasal.com