Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Simply browse products, add items to your cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Yes. Once your order is placed, you will receive an order confirmation via phone call or message.
If your order has not been shipped, you can request a change or cancellation by contacting our support team as soon as possible.
Fish Pasal offers Cash on Delivery (COD) for your convenience. Other payment options may be added in the future.
Yes, Fish Pasal delivers to most locations across Nepal. Delivery availability may depend on your area.
Delivery usually takes 1–3 working days depending on your location and product availability.
Delivery charges vary by location and order size. Exact charges will be shared during order confirmation.
If your order is delayed, please contact us. We will track your order and update you promptly.
Please inform us immediately after receiving the product. Our team will assist with replacement or solution as per our policy.
If you need to swap an item
Returns and Exchanges
We accept returns or exchanges only if the product is damaged, defective, or incorrect at the time of delivery.
You must contact us within 24 hours of receiving the product. Requests made after this period may not be accepted
Please contact Fish Pasal immediately with clear photos or videos of the product and packaging. Our team will review and assist .
Depending on product availability, we will offer a replacement or exchange. Refunds are provided only if replacement is not possible.
If the issue is from our side (wrong or damaged product), Fish Pasal will handle the return process. Otherwise, return shipping costs may apply.